Carrier users get a welcome email to set their own password, then log in to Orbit Cockpit and Orbit Connect with an email address or a phone number, with a password or a code by SMS.
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Carrier users, drivers included, log in to Orbit Cockpit and Orbit Connect with their email address or their phone number. Drivers with a mobile number can skip the password and log in with a code sent to their phone by SMS, so nobody has to remember a password or set up an email address for them.
Key highlights:
When you create a carrier user in Orbit MissionControl with Create User, the Password row decides how the user gets their first password. It offers two modes: User sets own password, the default, and Set password manually.
You enter no password. Orbit sends the user a welcome email with their login email address and a button to set their password. The email is always sent in this mode, so the Send Welcome Email box does not show.
Open the link
The user selects the button in the welcome email. The password reset screen opens.
Request the code
The user requests a code. It arrives by email.
Choose a password
The user types the code and chooses their own password. From then on they log in with their email address and that password.
Where the link opens depends on the device:
You type the password yourself, and the user can log in with it right away. The Send Welcome Email box appears and is off by default. When you tick it, the welcome email carries the login email address and the password, and tells the user where to log in. Hand the password over yourself when you leave the box off.
A user without an email address always takes this mode: User sets own password is disabled with the hint Only possible with an email address. Such a user gets no welcome email and logs in with their phone number and the password you set.
The email comes in your company's name, in German for users whose language is German and in English for every other language. It names the app that fits the user's role:
| Role | App the email names |
|---|---|
| Driver | Orbit Cockpit, with the links to the App Store and Google Play |
| Carrier Administrator or Carrier Member | Orbit Connect in the browser, and Orbit Cockpit for use on the road with the same login |
Orbit sends no welcome email while the Carrier User Invite email is switched off in your notification settings. See Manage your notifications.
The login field in Orbit Cockpit and Orbit Connect is called Email or Phone Number and takes either. A phone number works in international format (+49 151 …) and, for German numbers, in national format (0151 …).
A phone number on a CarrierUser is contact data first. Logging in with it is a separate right that only one user holds at a time:
On a carrier user's page, the phone number shows how the user can log in with it:
| Label | Meaning | Action |
|---|---|---|
| Login Active | The user logs in with this number. | Disable Login, if the user also has an email address |
| Login Available | Nobody logs in with this number yet. | Enable Login |
| Login Used by Another User | Another user logs in with this number; here it is contact data. | None. Disable the login on the other user first. |
| Password Only | The number gets no code by SMS: it is a landline or from a country outside the list below. The user logs in with a password. | None |
A user who has Password Only and no email address cannot reset a forgotten password on their own. Set a new one for them with Set New Password.
Enter the phone number
In Orbit Cockpit, type the phone number into Email or phone number. The screen offers Send code by SMS. To use a password instead, select Sign in with password.
Request the code
Select Send code by SMS. The code arrives on the phone by SMS.
Confirm the code
Type the code and select Confirm. The keyboard can offer the code from the SMS to fill in with one tap.
In Orbit Connect, enter the phone number and leave the password empty, then select Sign in: the form says Leave the password empty to get a code by SMS.
A code works once and expires after a short time; request a new one from the sign-in screen. To protect drivers from unwanted messages, one number receives at most 5 codes in 15 minutes and 20 codes a day.
Select Forgot Password? on the sign-in screen. The reset code goes to the user's email address. A user without an email address gets the code by SMS instead, if their number receives codes. If neither works, the app asks the driver to contact their dispatcher, who sets a new password in Orbit MissionControl with Set New Password.
A code by SMS goes only to a mobile number from one of these countries. Any other valid number, landlines included, logs in with a password.
| Country | Country | Country |
|---|---|---|
| Albania | Greece | North Macedonia |
| Austria | Hungary | Norway |
| Belgium | Iceland | Poland |
| Bosnia and Herzegovina | Ireland | Portugal |
| Bulgaria | Italy | Romania |
| Croatia | Kosovo | Serbia |
| Cyprus | Latvia | Slovakia |
| Czechia | Liechtenstein | Slovenia |
| Denmark | Lithuania | Spain |
| Estonia | Luxembourg | Sweden |
| Finland | Malta | Switzerland |
| France | Moldova | Türkiye |
| Georgia | Montenegro | Ukraine |
| Germany | Netherlands | United Kingdom |
Nordlicht Spedition hires Mohammad, a driver without an email address. The dispatcher creates him in Orbit MissionControl with his mobile number +49 151 … and a password, and his page shows Login Active. On his first morning, Mohammad types his number into Orbit Cockpit, selects Send code by SMS and logs in with the code from the SMS. His colleague Julia has a landline number from the depot: her page shows Password Only, so she logs in with the password the dispatcher gave her.
Yes. A user with an email address and a phone number that nobody else logs in with can use either. If another user already logs in with the number, this user logs in with the email address. To move the phone login, disable it on the other user and enable it on this one.
The number may be a landline or from a country outside the list above; the driver's page then shows Password Only. A number that has already received 5 codes in 15 minutes or 20 in a day gets no further code until the limit resets. The driver can always log in with their password.
Yes, as contact data. Only one of them can log in with it; the other logs in with an email address.
Yes. The keyboard offers the code from the SMS, and the driver confirms it.
The user can still set a password: select Forgot Password? on the sign-in screen and enter the email address. The reset code arrives by email. If the user has no email address, set a password for them with Set New Password.
Yes. On an iPhone the link from the welcome email opens Orbit Connect in the browser. The password the driver sets there also works in Orbit Cockpit.
